Shipping & Delivery
Delivery and Shipping Policy at La Serein.
At La Serein, we are committed to ensuring a smooth and efficient delivery process for our valued customers. Please review our delivery and shipping policy guidelines below:
- Processing Time:
- Once you place an order with La Serein, our team will process it within 1 to 2 working days. During this time, we will prepare your order for shipment, ensuring that it meets our quality standards.
- Delivery within London (UK):
- For customers located in London, UK, we strive to deliver your order within 2 to 3 working days from the date of processing. Please note that unforeseen circumstances or external factors beyond our control may occasionally cause delays. We appreciate your patience in such situations.
- Delivery within the UK (excluding London):
- Orders delivered to locations outside of London within the UK can take 3 to 7 working days to arrive. These estimates are from the date of processing. Factors such as the destination's proximity and shipping logistics may influence the delivery timeframe.
- International Delivery (outside the UK):
- For orders outside of the UK, the delivery timeframe can vary depending on the location. On average, international orders may take 5 to 14 working days to arrive from the date of processing.
- Please note that customs procedures and local postal services in the destination country can impact the delivery time. Factors such as customs clearance and local holidays may cause additional delays.
- Tracking and Updates:
- All orders from La Serein are shipped with tracking information. Once your order is processed and shipped, you will receive a confirmation email containing the tracking details. This will allow you to monitor the progress of your delivery.
- Shipping Charges:
- Shipping charges will be calculated based on the weight, dimensions, and destination of your order. The applicable shipping fees will be displayed during the checkout process before you finalize your purchase.
- Customer Support:
- If you have any questions or concerns regarding your delivery or shipping, please reach out to our customer support team at email@example.com. We are available during our business hours to assist you and provide updates on your order status.
Please note that the estimated delivery times mentioned above are general guidelines and are subject to change based on various factors. We strive to provide accurate and timely information regarding your order's delivery, and we appreciate your understanding in case of any unforeseen delays.
Thank you for choosing La Serein. We are dedicated to ensuring a smooth and satisfactory shopping experience for our valued customers.