Returns & Refunds
Return and Refund Policy at La Serein.
At La Serein, we strive to provide our customers with the highest quality cosmetic products and exceptional service. As a cosmetic company, we prioritize the health and safety of our customers, and due to the nature of our products, we do not accept returns. We appreciate your understanding in this matter.
We understand that there may be circumstances where a refund is necessary, such as non-delivery of products or damage during transit. Please review our refund policy guidelines below:
- Non-Delivery of Products:
- If you have not received your order within 14 days from the date of purchase, please contact our customer support team at firstname.lastname@example.org and include your order number. We will initiate an investigation and work with our shipping partners to track the package.
- In order to qualify for a refund, you will be required to provide proof that you did not receive the products. This may include a statement from the carrier indicating non-delivery or any other relevant documentation.
- Once we have confirmed the non-delivery of your order, we will process a refund for the full purchase amount within 5 business days. The refund will be issued using the original payment method.
- Damaged Products:
- We take every precaution to ensure that our products are securely packaged to prevent damage during transit. However, if you receive a damaged item, please take pictures of the damaged packaging and product.
- Send the pictures along with your order details to email@example.com. We will review the provided information and initiate the refund process.
- To qualify for a refund, the pictures must clearly demonstrate the damage to the packaging and the product itself.
- Once we have assessed the damage and confirmed your eligibility for a refund, we will process it within 5 business days using the original payment method.
- Refund Exceptions:
- Please note that refunds will only be issued for products that meet the criteria mentioned above. We do not provide refunds for products that have been used, opened, or damaged due to mishandling by the customer.
- Additionally, refunds will not be granted for products purchased from authorized retailers or distributors. Please refer to their respective refund policies.
- Customer Support:
- Our customer support team is here to assist you throughout the refund process. If you have any questions or need further guidance, please contact us at firstname.lastname@example.org during our business hours. We will respond to your inquiries as soon as possible.
We appreciate your understanding and cooperation regarding our return and refund policy. We strive to ensure a smooth and satisfactory experience for our valued customers. Thank you for choosing La Serein as your trusted cosmetic brand.